FAQ


CLICK HERE FOR SPEEEK DATA FAQ. 

 

ABOUT

What is Speeek SIM?

The Speeek is an innovative global roaming pre-paid SIM card, providing cost-effective solution for making phone calls and using data services when traveling. Bringing down cost of using mobile phone abroad up to 87%, Speeek offers instant and easy way to stay connected in 190 countries.

What phone number comes with Speeek SIM?

You will get a US (+1) local telephone number.

Does my phone need to be unlocked to use Speeek SIM?

Yes, your phone does need to be unlocked. An unlocked mobile device is one which is not tied to any particular wireless network.

How do I know if my phone is unlocked?

To find out whether your phone is unlocked, insert a SIM card from another operator into your phone. If it operates normally, it is unlocked.

If your phone is locked, you can ask your home cellular service provider for an unlock code. Alternatively, you can unlock it yourself by taking your phone to an independent phone shop or by trying one of the independent unlocking websites.

Can I browse the internet, check email, and use other data services with Speeek?

Yes. Check the Speeek rates page to see if internet access is available in your country of interest. To use data, ensure that "data roaming" and "mobile data" are switched ON in your phone settings and set a new APN on your phone.

Access Point Name (APN): aspenta
Authentication type: not set
APN type: default
Rest of options must be default.

Don't forget that some apps may use data in the background so when you are traveling make sure to only enable the apps you need.

Can I use Speeek SIM in any country?

The Speeek SIM works in more than 190 countries. Click here to see list of countries along with rates.

Are there any additional roaming charges?

There are no additional roaming charges. The rates you see listed on our rates page are the only rates you will be charged.

What different types of SIM sizes are available?

The 3-in-1 SIM Starter Kit includes a Nano SIM card with Micro and Standard SIM adapters.

What payment options are available?

At the moment, PayPal is the only payment method. If you do not have a PayPal account yet, it is really quick and easy to create one. Simply go to PayPal website, click the blue ‘Sign Up’ button and follow on screen instructions. PayPal accepts all major credit and debit cards: Visa, MasterCard, Maestro and American Express.

 

SETUP/GETTING STARTED

How do I activate my Speeek SIM?

All you need to do is ensure that your mobile handset is unlocked and then simply insert Speeek SIM to your phone. You will receive a welcome text message including your Speeek phone number. 
To use data with our SIM you will need internet (APN) settings on your phone.
•    APN -> ‘aspenta’ (without quotation marks)
•    Cellular Data -> ON
•    Data Roaming -> ON
Please click here for detailed instructions on how to input APN settings into your phone.

What is my phone number?

You will get a US (+1) local telephone number.
To view your phone number dial *101# and press ‘call’, your phone number will be then displayed.

Where can I find the rates?

The rates for all countries are listed on here. Just select the countries you are calling from and to and click ‘Check’ button.

How do I set up Internet on my phone?

Apple iPhone Manual Data Configuration:

    Go to Settings > Cellular (enable) > Cellular Data Network > APN
    In the APN field type the word: aspenta. Leave all other fields blank.
    Please power your iPhone off and turn back on again and you should now be able to use data.

Android Manual Data Configuration:

    Go to Apps > Settings> More Networks> Mobile Data ticked > Access Point Name > Menu Key > New APN
    In the Name field type: aspenta
    In the APN Field type the word: aspenta
    Please power your phone off and turn back on again and you should now be able to use data.

Windows Phone Manual Data Configuration:

    Go to Settings> Mobile + SIM > Data Connection (Enabled)> SIM Settings > Manual Internet APN (Enabled)> Add Internet APN > APN
    In the APN Field type the word: aspenta
    Please power your phone off and turn back on again and you should now be able to use data

Please click here for detailed instructions on how to input APN settings into your phone.

USING YOUR SIM

How do I make calls?

You must always dial the complete number including the country code of the number you're calling. For example, if you are dialing a USA number, you will need to dial using this format: +1-222-333-4444

To make a phone call, we use what’s known as a ‘callback’ service. Making a call is easy. Simply dial the number and press ‘call’. Your call will disconnect momentarily and then your phone will ‘call you back’. Just answer as normal and you’ll be connected.

How do I send and receive text messages?

Do what you normally do. Remember to include plus sign and country code when sending text messages.

How do I receive a call?

Your contact can call you at your Speeek number. When your phone rings, just press the answer key. 

How do I check my balance?

Simply dial *108# and press call - your balance will then be displayed. You can also check your balance by logging it to your online account

How much it will cost people to call me?

People calling you should refer to their phone provider to confirm how much it will cost to call a US number.

Is receiving text messages free?

Yes.

How do I top up/recharge my Speeek SIM?

You can recharge your SIM on our website or by logging in to your online account. Simply choose the amount and make the payment. Once the transaction has been authorized, you will receive a confirmation by text and email.

How do I view my usage history?

You can monitor your voice, SMS and data usage in real time through personalized online account. To access your account, click here.

How can I manually select a network?

Speeek automatically selects the network with the lowest rates. You may manually select different network in your phone settings. If you want to use data, make sure to select one of the networks listed as ‘Data Network” at Speeek rates page.

Will my credit expire?

Speeek credit lasts for 365 days from last made call or sent a text message.  This means that your credit will not expire as long as you are using Speeek SIM at least once a year.

Can I send MMS?

Unfortunately, our service does not support MMS.

What should I do if my Speeek SIM card is lost or stolen?

Contact our Customer Support as soon as possible to suspend your SIM. Sending a replacement SIM card costs $10 plus shipping & handling charges.

How do I get support?

If you cannot find the answer to your question, you can submit your support request or questions by contacting us at support@speeek.net. We will answer within 24 hours.

 

ONLINE ACCOUNT MANAGEMENT

How do I sign in?

Go to user.speeek.net. If this is your first time using the user panel, use your Speeek phone number as login and your 4-digit PIN number (printed on the back of the plastic SIM holder) as password.

I forgot my password, how do I access my account?

Restore your password to default by dialing *104#.

How do I check my usage history?

Login to your online account and select ‘Call history’ to view your call and SMS history. Select ‘Data Usage’ to view your data usage history. 

TROUBLESHOOTING

Unable to activate the SIM

Please make sure that the SIM card is inserted correctly and that your mobile device is fully unlocked by your cell phone provider.

Unable to connect to a network

In cases where the signal is weak, we recommend manually searching for available networks to seek a better connection.

Android
Settings-> Wireless and Networks -> Mobile Networks -> Network Operators -> Search Networks

iPhone
Settings -> Carrier -> Search

Standard
Settings / setup -> Network / Operator -> Search new network

Unable to connect to the internet

Make sure that:
-    your APN is set to 'aspenta' (without quotation marks)
-    cellular data and data in roaming is enabled
-    data is available in the country you are traveling in. You can check availability here.
-    You have enough funds to use data - dial *108# to check your balance

If you are still unable to use data please send us an email at support@speeek.net including screenshot of the APN Settings screen.

Unable to place outgoing calls

To make a phone call, we use what’s known as a ‘callback’ service - you make a call as normal but instead of the call being an outgoing call the call is disconnected and you receive an incoming call connecting you to the number you dialed. Making a call is easy:

1) Dial the number including plus sign and country code (i.e. + 13201234567) and press ‘call’.
2) Your call will disconnect momentarily and then your phone will ‘call you back’.
3) Just answer as normal and you’ll be connected.

Unable to receive incoming calls

Please make sure that:
-    You have enough funds to receive the call - dial *108# to check your balance
-    The SIM is connected to a network - often switching your phone off and on will repair any temporary network issues.
If you are still unable to receive phone calls, please contact us at support@speeek.net and we will make test calls to identify the issue.

Text messages are not being delivered

Make sure you input the number in an international format, start with a plus sign (+). Then, write the country code, followed by the full phone number. For example, the United States number 123-4567 with area code 320 would be written as +13201234567 (1 is the country code).

ORDERING & SHIPPING

Where can I get Speeek Global Roaming SIM?

You can purchase Speeek SIM from our online store

When will my order ship?

We ship orders the next business day (orders made on Friday will ship Monday). We use USPS for all US orders which includes a tracking number once shipped. Delivery is 1-3 days depending on your location.

Do you ship internationally?

At this time, we only ship to addresses within the United States. We are looking to expand to other countries in the future.